Aftermarket Logistics
The delivery of spare parts is an increasingly important element of the supply chain for many of our customers. Service expectations by end-users in industries such as electronics and automotive are increasing and spare parts delivery allows manufacturers to differentiate themselves from competitors.For CEVA Logistics aftermarket logistics is a core activity. We provide these solutions around the world for customers in different industries.
Services that we can offer in the area of aftermarket logistics are:
- Returns logistics
We can manage the returns process for unwanted or damaged goods. These goods will be reused or disposed of on behalf of our customers. - Repairs
We manage the receipt and repair of products or parts. Once repaired, the parts will return to the stock, to be reused at some point. - Reverse logistics
This involves the flow of surplus or unwanted material or equipment back through the supply chain after meeting customer demand. We can design and manage these reverse flows to ensure that the surplus or unwanted material is handled in an environmentally responsible way. - Call centres
In some of our operations, we manage a call centre to take orders from, or book deliveries for, our customer's customers. All of our staff are highly trained professionals with excellent product knowledge, to ensure customer satisfaction.
